LP Customer Service

Contact Us
Frequently Asked Questions
Ordering
Shipping and Delivery
Returns
Refusals
Cancellations
Updating Account Information
LP VIP Club
Stores
Promotions
Leather Care

Contact Us

Customer Service; Phone: 1-800.770.0027
Int'l Phone: 1-949-955-6263; 11:00 am – 7:00 pm Eastern; Email; CustomerService@LPCollection.com; You will receive a response within 48 hours. If your inquiry is time-sensitive, please call us at 1-800.770.0027.; Corporate Office; Linea Pelle Corporate; 2222 Barry Avenue; Los Angeles, CA 90064; Customer Service 2012 Holiday Schedule; Customer Service will be closed on the following Holidays:; New Year's (observed) - Jan 2
President’s Day - Feb 20
Memorial Day - May 28
Independence Day - July 4
Labor Day - Sept 3
Thanksgiving - Nov 22
Day After Thanksgiving - Nov 23
Christmas (observed) - Dec 25
Frequently Asked Questions: Q: What does Linea Pelle mean?; A: The Italian translation is Leather Line.; Q: How do you pronounce Linea Pelle?; A: Lin-ee-uh Pel-lay; Q: When was lpcollection.com first established?; A: 2007; Q: What is the status of my order?; A: LPCollection.com requires up to 1 full business days to process online orders. Once your order has been shipped; you will receive a shipment confirmation e-mail which will include your tracking number.; Q: Where do your bags come from?; A: All materials for our handbags are imported from Italy and manufactured in China.; Q: What kind of leather are your handbags made from?; A: Our handbags are made from fine Italian leather. Each piece is pre-washed with enzymes to give it a distressed look.
Ordering: Order Confirmation; After you complete your purchase, you will receive an e-mail confirmation within minutes containing your order number and other order-related information.; Order Status; If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status.; Method of Payment; We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal, with the exception of orders containing items designated as a “Pre-Order”. (This capability will be introduced in the near future, but is not available at this time.); Pricing; All prices are displayed in US Dollars. International orders will be billed at the current currency conversion rates. Your credit card will not be billed until your order has been shipped. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase.; Sales Tax; We charge sales tax only for purchases that ship to addresses in California. Sales tax is charged at the current published rates.; Sales; All sale items are final sale.; • Sale prices are not honored after sale has expired.; • Sale items may NOT be combined with any other discount offer.; Price Adjustments; If a customer contacts Linea Pelle within 14 days of purchase noting a price difference during that time, we will offer a price adjustment and issue a credit for the difference in cost. Please contact customer service at customerservice@lpcolection.com or call us at 800-770-0027 for assistance.
Shipping & Delivery: All orders placed with Ground Shipping will typically be shipped out within 1 business day but could be delayed up to 2 business days during times of high volume. Orders shipped with 2-Day Shipping or Overnight Shipping placed before 1:00 pm PST will be shipped out on the same day. Orders placed after 1:00 pm PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Orders are shipped via the method chosen at the time the order was placed. Shipping times can vary based on method chosen and delivery location. For Pre-Orders: Please note your items will ship once they become available, which means you may receive separate shipments for orders containing multiple items. Your chosen method of payment will be billed at time of each shipment.; *Please note that any problems incurred with the payment information provided on an order can cause delays in processing.; Shipping Options; We ship all orders via FedEx with Signature Requirement. We offer Standard, Two Business Day and Next Business Day service.; Most in-stock items will arrive on your doorstep 5-7 business days after your order has been processed.; 2-Day Shipping; Most in-stock items will arrive on your doorstep 2 business days after your order has been processed.; Next Business Day; Most in-stock items will arrive on your doorstep 1 business days after your order has been processed.; International Shipping; International orders are shipped via FedEx Int’l Economy. International orders must clear import/export regulations which could add to the shipping time of an order. Customers are responsible for all customs fees, tariffs and duties associated with orders shipping to non-US destinations.; Free Shipping Promotions; Free shipping promotions are only valid on orders shipped within the 48 contiguous US states. These offers are not valid for orders shipping to AK, HI or other US Territories. These offers are not valid for International shipments.; Shipping Rates; You will be able to view the charges for each service level, based on your order, in the shopping cart prior to check-out. Simply select your shipping country, state (if applicable) and and postal/zip code (if applicable) and click on the "Get a Quote" button.; Holiday Shipping Dates; December 19th - last day of Fedex Ground shipping
December 21st - last day of Fedex 2nd Day Air shipping
December 22nd - last day of Fedex Overnight shipping
December 23rd - Saturday overnight shipping available for most areas. Please check your zip code at http://www.fedex.com/us/holiday/index.html
Returns: Holiday Return Policy; We are happy to offer an extended return policy for all orders placed 11/23-12/24. All orders placed within this timeframe can be returned before 1/15. All other return requirements continue to apply.; Return Policy; We will gladly accept returns of unused, unworn, or defective merchandise with all tags attached up to 30 days from the date of receipt for a full refund* of the product price not including shipping.; **Sales items will be accepted for exchange or store credit only. No refunds can be made on these items. Store credit is valid for 6 months from issue date. Please contact Customer Service prior to returning Sale merchandise. You may return your Sale item using the return label that was included with your shipment. If you no longer have this label you will be required to ship the item back your expense.; **Final Sale items are not able to be returned unless the item you received is damaged. Any damaged returns for Final Sale items will be for exchange only. If the item is no longer available, a store credit will be issued. All Final Sale items will be clearly identified on the store.; Return Process; Easy Returns:; 1. Note the quantity and reason(s) for return on your packing list.; 2. Pack your return securely, in the original package if possible, and include your completed packing list.; 3. Take the package to your nearest UPS/FedEx center. We recommend insuring your return.; All Merchandise must be returned to:; Linea Pelle Returns; c/o Pixior Warehouse; 5901 S. Eastern Ave.; Commerce, CA 90040; If you no longer have a copy of your packing slip and wish to obtain one, please request one by emailing customerservice@lpcollection.com.; Customer will be responsible for all return shipping costs unless the product(s) received was damaged or defective or if the product was incorrectly shipped (incorrect item shipped). Failure to return merchandise as listed above will result in the product being returned without credit and at the expense of the customer. You will be notified via email once your return has been received, inspected, approved and a credit has been processed. Please allow 15 days for your return to be processed.; Returns and refunds may be made at the discretion of Linea Pelle Inc.
Refusals: Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Linea Pelle Inc. and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
Cancellations: If you'd like to cancel or change your order, please call 1-800-770-0027 as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. If the order has already been processed, you will need to follow the Returns process to return the product for credit.
Updating Account Information: If you are a registered customer, you can easily update your information by logging into your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “Account Information” or “Address Book” link to update your account information.; If you have forgotten your password or have experienced any other issues trying to access your account, please contact customer service at customerservice@lpcollection.com or by phone at 800-770-0027.
LP VIP Club: The Linea Pelle Collection VIP Club is absolutely FREE. Members of the club will receive regular email updates containing special offers, product launch newsletters and more! Linea Pelle, Inc. will not share your private membership information with any third party. Membership may be canceled at any time by clicking the "unsubscribe" link at the bottom of the email or by emailing customer service at customerservice@lpcollection.com to request that your email address be removed from the list. Click here to become a VIP.
Stores: Nordstrom; Bloomingdales; Neiman Marcus Cusp; Henri Bendel; Bergdorf Goodman; Saks 5th Ave; For help finding a store in your area, please email sales@lineapelleinc.com.
Promotions: Offers and promotions are not redeemable for cash or cash equivalent.; Offers and promotions may not be applied to prior purchases. (In the event of an exchange, a discount may be used as long as the discount was applied on the original purchase.)

Leather Care

Linea Pelle handbags are made of washed Italian leathers. Animal skin is inherently prone to imperfections, such as blemishes or bruising and occasional imperfections may occur making each item truly unique. This tends to show more with light to medium colors and adds to the casual vintage look of our washed leather handbags. The bags are also treated with a post-construction enzyme wash, which creates a natural weathered color look and fraying on the edges.

Here are a couple of tips to care for your new handbag:

• If slight scratch marks occur, gently rub the scratch with a clean finger or thumb to help natural oils to the surface.

• If a dark spot occurs, gently pinch the area so it is raised & very gently scratch the pigmented spot, using a clean finger or thumb. This will help natural oils to surface and cover pigment spots.

• If dirt or staining occurs, we are unable to assume liability for the damages of the original stain or any treatment methods that have been attempted to fix the spot. However, on occasion the following treatments have worked for some customers. For ink or dye based stains, try touching the spot with a piece of tape to remove as much of the stain as possible.

• We also recommend lightly rubbing the stain with a damp cloth dipped in a mild water-based liquid dishsoap mixture (mixture should be 90% water, only a little dishsoap). We do not recommend hand, clothing or dishwasher or other detergents.

• Again, Linea Pelle, Inc. is not able to assume liability for dirt or stain damages to the product, nor do we stand by any treatment methods to fix the spot. We recommend customers speak with members of a forum site such as PurseBlog.com for additional treatment methods.